FAQs
Q:
Do the blue laser parallel lines and single line of MT Gen2 support hybrid alignment?
A:

 Yes, it supports hybrid alignment for crossed lines, parallel lines and single lines. You can also switch freely during scanning to adapt to different scanning scenarios.

Q:
What upgrades and optimizations does MT Gen2 have compared with the previous MT model?
A:

 It adds a single-line scanning mode for better acquisition results in hard-to-scan areas such as deep holes and dead corners. It is upgraded with 7 blue parallel laser lines, achieving the resolution of 0.05mm, with an overall improvement in high-precision detail scanning capability.

Q:
What are the optimal scanning distances for different light sources of MT Gen2?
A:

The optimal scanning distances for each light source of MT Gen2 are as follows: blue crossed lines 250~300mm, blue parallel lines 210~260mm, blue single line 250~300mm, and infrared structured light 250~400mm. Scanning within this range delivers the best detail and accuracy.

Q:
During the scanning process with the 3DeVOK scanner, tracking may sometimes be lost. What could be the possible reasons, and how to quickly find alignment?
A:

1.Insufficient tracking features
When the surface of the object is too smooth, contains many repetitive structures, or lacks distinct features, the system may be unable to stably recognize its current position, resulting in tracking lost.

Recommended Actions:

Improve tracking features Add markers or texture stickers
Adjust the scanning angle to increase feature overlap
Adjust the scanning parameters

2.Discontinuous scanning path
If the scanner is moved too quickly, changes direction abruptly, or lacks sufficient overlap between scanned areas, the software may fail to properly align and stitch the data.

Recommended Actions:

Maintain a steady and consistent movement speed

Ensure sufficient overlap between adjacent scanning areas

Avoid rapid, jump-like scanning movements

3.Surface material impact
Highly reflective, transparent, or dark materials may cause missing data or noise.

Recommended Actions:

Apply a removable scanning spray Adjust laser brightness parameters

Adjust the scanning parameters

4.Environmental interference
Strong ambient light, vibration, or improper device calibration may all affect scanning stability.

Recommended Actions:

Avoid strong direct light Maintain a stable scanning environment

Perform regular device calibration

Q:
When the graphics memory is insufficient, is it necessary to increase virtual memory? What is virtual memory used for?
A:

Virtual Memory is a mechanism in which the operating system allocates a portion of the hard drive or SSD storage space to temporarily store memory data when the physical memory (RAM) is insufficient.

Its core function is to extend the systems available memory capacity and prevent program errors or system crashes caused by insufficient physical memory.

When running programs consume more memory than the available physical RAM, the system transfers temporarily inactive memory data to a paging file, thereby freeing up RAM for currently active tasks.

It is important to note that increasing virtual memory does not improve computing speed, nor can it replace adding physical memory.

If the system frequently relies on virtual memory, it usually indicates that the physical memory is close to or has reached its limit. In such cases, disk read/write activity will increase, and overall performance may decline.

If performance bottlenecks persist over time, upgrading the physical memory capacity is strongly recommended.

 

Q:
Does the WIFI network card and router equipped with the Airgo support self-purchase and replacement? What are the requirements for the replacement models?
A:

The Airgo is recommended to be used with the officially suggested WIFI network card and router.
The recommended WIFI network card is the TP-Link Archer T3U, and the recommended router is the GL.iNet GL-MT3000.

If the above models are not available in your region, the selection of an alternative WIFI network card should primarily be based on driver-supported chips.
For example, chips such as RTL8812AU, RTL8822BU, and MT7921AU are compatible and can be used.

The mandatory requirement for replacing the router is that its transmission speed must be above 40 MB/s.
A gigabit router is recommended for better performance, but it is not a strict requirement.

Note: If users replace the WIFI network card and router on their own, the stability of data transmission cannot be guaranteed.

 

Q:
What are the differences between handheld and desktop 3D scanners? What applications or scenarios is each type best suited for?
A:

Handheld 3D scanners are more flexible and are ideal for scanning complex or large objects, while desktop 3D scanners are more stable and better suited for small objects that require high-precision scanning.

Handheld 3D scanners, such as the 3DeVOK MT and MQ, are operated by the user holding the device during scanning. They offer high flexibility and are especially suitable for complex parts and on-site scanning scenarios where the object cannot be moved. They are widely used in artistic design, reverse engineering, 3D measurement, 3D visualization and display, 3D printing, scientific research, and education, etc.

Desktop 3D scanners use a fixed scanning system combined with an automatic turntable to complete the scanning process. They provide higher stability and are more suitable for high-accuracy scanning of small and precise parts. They are commonly used for quality inspection, product design, and artwork modeling, etc.

Q:
What is the resolution of the 3DeVOK MT scanner? Does the resolution affect the level of detail in the final 3D model?
A:

The MT offers three different light source modes: Blue Laser, Infrared Laser, and Infrared Structured Light . Each mode supports  different adjustable resolution.

Blue Laser: 0.05–5 mm (adjustable in 0.05 mm increments)

Infrared Laser: 0.1–5 mm (adjustable in 0.1 mm increments)

Infrared Structured Light: 0.1–5 mm (adjustable in 0.1 mm increments)

Different resolution settings will affect the level of detail in the final 3D model.
Generally speaking, a resolution of 0.2–0.3 mm is sufficient to capture enough detail for most applications. The smaller the resolution, the finer the details, but the point cloud processing time will also be longer.

Q:
How fast is the scanning speed of the 3DeVOK MT scanner? How long does it take to scan an object?
A:


The MT offers three different light source modes: Blue Laser, Infrared Laser, and Infrared Structured Light.
Each mode has a different point cloud acquisition speed:

  • Blue Laser: up to 3,300,000 points/sec
  • Infrared Laser: up to 2,450,000 points/sec
  • Infrared VCSEL Structured Light: up to 4,500,000 points/sec

The actual scanning time depends on the object size, selected light source mode, point spacing, scanning frame rate, and other settings.

Typical scanning time examples:

Scanning a human torso (spine area): approx. 1 minute
(Light source: Infrared Structured Light; Alignment : Geometry; Resolution: 1.0)

Scanning an artwork (20–30 cm): approx. 2 minutes
(Light source: Blue Laser; Alignment : Texture + Geometry; Resolution: 0.7)

Q:
When using the 3DeVOK scanner with the wireless handle for scanning, what is the battery life?
A:

With the standard Nitecore NL2160 6000mAh batteries, two batteries provide approximately 2 hours of continuous operation.