This issue is typically caused by the surface material or color of the scanned object. Black, dark-colored, or highly reflective objects (such as metal or mirrors) absorb or reflect the laser abnormally, causing the laser lines to appear weak or difficult for the camera to recognize, thus preventing point cloud generation.

Solutions:

Increase laser brightness: Appropriately raise the laser intensity or gain in the software to enhance the visibility of the laser lines.

Use a developing agent (scanning spray): Evenly spray a developing agent (such as matte developing spray, talcum powder, or dedicated scanning spray) onto the object's surface. This will significantly improve laser reflection. Be careful not to apply too thick a coating, as it may obscure fine details.

If the above methods do not work, check whether the scanning environment has strong ambient light interference (e.g., sunlight, intense lighting). Try scanning in a darker environment.

Note: The developing agent is a temporary coating. After scanning, it can usually be removed with a soft cloth or water (refer to the product instructions for details).

You may choose one of the following two options depending on the data condition:

Option 1: Retract Frame (suitable for minor layering errors discovered during real-time scanning)

In the scanning interface, click the "Retract Frame" button, select the number of frames to retract, and undo the current frame data that caused the layering error.

Note: The retraction operation is irreversible. Retracted data cannot be restored. Please confirm that the frame data is no longer needed before proceeding.

Option 2: Point Cloud Pre-Processing Repair (suitable for overall repair after scanning is completed)

Click the "Finish Scan" button in the interface to end the current scan, then locate the "Optimize Floating Layering" function. Adjust the "Repair Extent" parameter (higher values provide stronger repair but may alter local details), and the software will automatically repair the layering error.

Suggestion: If the layering error is small and you are still scanning, prefer Option 1. If the layering error has formed a large area or the scan has already ended, use Option 2. If layering errors occur frequently, please check device calibration, environmental vibration, or hardware connections.

 Please follow the steps below to troubleshoot:

Open Task Manager (shortcut: Ctrl + Shift + Esc), go to the "Performance" tab, and check whether the GPU memory usage is close to or has reached 100%.

If GPU memory usage is too high, close other GPU-intensive programs (such as large games, design software, video players, etc.), then retry scanning.

If the issue persists after closing unrelated programs, the current computer's hardware performance (especially GPU memory) may be insufficient. It is recommended to use a computer with higher specifications or upgrade the graphics card.

For further assistance, please contact 3DeVOK technical support with your specific hardware configuration information.

After scanning, you can save scan project files, point cloud project files, and mesh project files for data archiving to prevent data loss and facilitate further processing later.

Saving a scan project file allows you to recalculate starting from the real-time scanning stage; saving a point cloud project file enables you to regenerate the mesh from the point cloud stage; saving a mesh project file lets you reapply texture directly from the mesh stage.

Currently, it does not support.

 In the 3DeVOK Studio software，Click the plus sign on the right side of the general mode - Object - open Black or Reflective - return to the Scan Mode interface and select”Black or Reflective” .

 In the 3DeVOK Studio software，On the top right corner of the software, click the "Configuration" icon - Preferences - Language

In the toolbar at the bottom of the software interface, the "Mesh Processing" button has the "Select Through Mesh" mode enabled by default. In this mode, box selection selects all mesh along the line of sight, including the back of the model. If you need to select only the mesh visible in the current view, please click the "Mesh Processing" button and switch the mode to "Select Visible Mesh". Taking the processing of hand dorsum data as an example, the actual effects of the two selection modes are shown in the figure.

The "One-Click Edit" function button is located in the "Data Processing" module of the top toolbar. After scanning, click the "One-Click Edit" button and apply it to start one-click automated data generation, which includes point cloud processing, mesh generation, and texturing (if applicable).

Locate the "Settings" button at the top of the software, click the drop-down menu, and enter the "Settings" page.

In the settings, turn off the "Preview" function.

Reason:

The device has not been connected, and the necessary KSET configuration file is missing.

Solution:

01.If there is a device available, simply connect the device, and the software will automatically activate and generate the configuration file.

02.If no device is available, you will need to manually import the KSET configuration file.

Follow these steps:

Copy the "KSET" folder from a USB drive / EPJ folder.

Right-click on the 3DeVOK Studio shortcut and select "Open file location."

Go to the software's root directory (D:\3DeVOK Studio\3DeVOK Studio).

Paste the "KSET" folder and ensure it contains the necessary configuration files

Restart the software, and you should be able to import the EPJ file successfully.

Memory: determines the computer's ability to run the scanner and process data. If insufficient, scanning fails: so expanding the virtual memory is necessary. Usage above 80% may cause software crashes: the project should be saved immediately.

Disk Space: defines data storage capacity. While it affects file saving, it is unrelated to operational speed.

Video Memory: governs real-time rendering and computing performance. If insufficient, issues such as display abnormalities, data loss, or crashes may arise. If usage exceeds 80%, the project should be saved immediately.

①Pause scanning and add markers to sparse areas.

②In the software, enable "Add Mark Points" under "Scan Mode" > "More" > "Common" before resuming.

*Note: New markers aid real-time alignment only and do not affect accuracy calculations. For precision, ensure sufficient markers are attached before scanning.

If the scanner cannot recognize 3mm markers, it is usually because the option has not been enabled. Please follow these steps:  

- Click to enter the “More” settings menu in the software.  

- Under “Marker”setting, check whether “3mm Markers” is enabled.  

- If it is not enabled: Exit the settings, create a new scanning project, enable “3mm Markers” in the project settings, and then start scanning.  

- If it is already enabled but still not recognized: Ensure that the markers are firmly attached, the surface is clean and non-reflective, and retry under good lighting conditions.

The scan preview mode is a real-time calibration step before scanning begins. After clicking “Start Scan” for the first time, the software enters this mode. The interface displays a live view and distance bar, allowing you to adjust to the optimal scanning distance based on the device type (Infrared: 300–400 mm; Blue Light: 210–300 mm). Once the distance is properly adjusted, click “Start Scan” again to exit the preview mode and begin recording 3D data. This feature is enabled by default and effectively improves the success rate of initial scans, which can be disabled in the settings menu.