FAQ - All

The latest 3DeVOK Studio scanning software supports nine languages: Simplified Chinese, Traditional Chinese, English, German, French, Japanese, Portuguese, Polish/Polski, and Spanish.

1. Main consumables:
2000 reflective markers (inner diameter: 6mm; outer diameter: 10mm) for standard configuration. After the markers are used up, they need to be purchased separately.

2. Main easily wearing parts:
Cables: The combined cable includes a USB 3.0 data transmission cable (4m). When used improperly (for example, the cable is often hard folded), the working life of the cable will be shortened/problems such as data transmission stuttering, scanning stuttering, etc. may occur.

Master plate: The inside of the master plate is made of glass. After each calibration, it is recommended to put it back in the waterproof case, keep it properly, handle it with care, and not break it.

A iReal 2E 3D scanner: Due to the long cable length (4m), when you are not using the device, it is recommended to unplug the cable on the iReal 2E scanner and place the device properly to avoid tripping, which may result in equipment damage.

3. Main easily to lose parts:
Master plate: After each calibration, you need to put it back in the waterproof case in time.

Dongle: When the dongle is plugged into the computer (such as the case of a desktop computer), it may be forgotten to be stored after the scanning work, which may result in loss.

The reference distance (optimal scanning distance) of iReal 2E is 400mm. The effective scanning distance range is 280-1000mm, so its scanning depth of field is 720mm, which gives the operator more freedom and makes it easier for beginners.

Items that meet the following three conditions at the same time have the best scanning results of colors and textures:

1. Matte, rich color, non-solid color, less black items;
2. Items with continuous, non-repetitive, and richly varied geometric features (features alignment)/texture features (texture alignment);
3. The size of the item is ≥30cm (iReal color camera has 1.3 million pixels, and the best scanning distance: 40 cm. The mapping result obtained by this pixel at this distance has limited clarity. If the item is too small, it may not be able to satisfy its mapping quality requirements).

The best scanning size is 0.3 – 4.0 m.

1. The maximum size of a single scan: it is recommended not to exceed 4 m. If the size of the item is too large or the resolution setting is too small, the amount of single data can be too large, you can scan it in sections, and then start the alignment in 3DeVOK Studio software or in third-party software (if the amount of data is too large, you need to reduce the surface before alignment).
2. It is recommended that the minimum scan size be no less than 0.3 m. The basic accuracy of iReal 2E is 0.1 mm, and the minimum point spacing is 0.2 mm. This accuracy and point spacing determine that when the size of the item is less than 0.3 m, the local details/textures/angles of the item may not meet the customer’s data restoration needs.

The above suggestions are for reference only. Specific operation methods can be adjusted based on the actual tests: whether iReal 2E can meet your data restoration needs.

1. iReal 2E performs targeted optimization on portrait/human body scanning: it supports non-light 3D scanning, hair scanning and dark environment scanning. In addition, because the human body is relatively flexible, it is inevitable that we tend to move a little bit involuntarily during the scanning process, which will lead to multiple sets of data in the same part. With a common algorithm, staggered layers will occur even successfully aligned. However, according to the innovative algorithm of iReal 3D, the multiple sets of data caused by a slight movement of humans can be automatically removed, and registered together as a result, which, has greatly reduced the cost of future data recovery.
2. iReal 2E is especially suitable for scanning busts, full-body portraits, and parts of the human body (for shape fitting design), etc. It can be used for artistic portrait customization and re-creation (bronze portraits, 3D printed portraits, sculpture portraits scene reproduction, body art, etc.), film/game/VR, AR and other CG character modeling, medical rehabilitation (spinal orthosis, cervical brace, prosthesis, arm immobilizer, orthopedic helmet, etc.) and human body part customization.

1. When the scanned object has continuous, diverse and rich geometric and texture features, you can 3D scan it without markers, which greatly improves the on-site work efficiency;
2. When the geometric and texture features of the scanned object are not that rich, you can use the mixed alignment mode, which requires fewer markers to conduct the 3D scanning;
3. When the geometric and texture features of the scanned object are repeated or relatively fewer, such as large plain item, large curve item, or long and narrow item, you can use the markers scanning mode to ensure a smooth scanning experience, and its accuracy would be higher (up to 0.3 mm/m).

The shipment should be made within 3 working days after the contract is signed and full payment is received. The shipment may be delayed under special circumstances.

Please confirm with the sales manager about the specific delivery time.

1. iReal 2E 3D scanner and accessories are covered by a 13-month warranty period that begins on the day of delivery.
2. If an extended warranty is required for the host, the details of relevant fees are as follows: 2,500 yuan (300$) for a 1-year extension of the warranty and 6,500 yuan (900$) for a 2-year extension of the warranty.
3. We provide free repair service during the warranty when the defects or damage result from normal use (non-human damage), scanning software free updates and online training or support if necessary.
4. Besides, the Seller provides accessories sales and paid repair service that is out of warranty period or out of warranty range and assists in replacement and charge according to the agreed price for accessories of man-made damage.
5. This policy does not apply to conditions caused by humans or force majeures such as typhoons, floods, hailstones, earthquakes, etc.

The shipment should be made within 3 working days after the contract is signed and full payment is received. The shipment may be delayed under special circumstances. Please confirm with the sales manager about the specific delivery time.

Yes, you can do both. The iReal 2E 3D scanner adopts infrared VCSEL structured light technology with strong adaptability to the light environment. Whether it is in a light environment, dark environment, or under indoor direct lighting or outdoor direct sunlight, the 3D data acquisition can be carried out smoothly as well.

iReal 2E 3D scanner is 100% safe to human beings.

The speckle pattern emitter of iReal 2E uses infrared VCSEL, which is Class1 LASER (definition: the laser radiation level does not exceed the emission limit specified in 21 CFR Subchapter J Part 1040.10 Table I at any time during the operation of the laser. Operating power <0.4mW, it is a harmless and control-free laser). Infrared VCSEL, a low-energy light source device, has no biological hazard, will not cause damage to the human body or skin, and does not require other safety auxiliary equipment during use.

iReal 2E 3D scanner adopts infrared invisible light, which is completely eye-safe and user-friendly during the scanning process. iReal 2E is a low-energy-consumption device with three sets of cameras surrounded by fill flashes (LED cold light source). The flashes can be turned off when scanning the human body, and the light-free scanning mode avoids the flickering discomfort and realizes a true eye-safe scanning experience.