FAQ - All

1. iReal 2E performs targeted optimization on portrait/human body scanning: it supports non-light 3D scanning, hair scanning and dark environment scanning. In addition, because the human body is relatively flexible, it is inevitable that we tend to move a little bit involuntarily during the scanning process, which will lead to multiple sets of data in the same part. With a common algorithm, staggered layers will occur even successfully aligned. However, according to the innovative algorithm of iReal 3D, the multiple sets of data caused by a slight movement of humans can be automatically removed, and registered together as a result, which, has greatly reduced the cost of future data recovery.
2. iReal 2E is especially suitable for scanning busts, full-body portraits, and parts of the human body (for shape fitting design), etc. It can be used for artistic portrait customization and re-creation (bronze portraits, 3D printed portraits, sculpture portraits scene reproduction, body art, etc.), film/game/VR, AR and other CG character modeling, medical rehabilitation (spinal orthosis, cervical brace, prosthesis, arm immobilizer, orthopedic helmet, etc.) and human body part customization.

1. When the scanned object has continuous, diverse and rich geometric and texture features, you can 3D scan it without markers, which greatly improves the on-site work efficiency;
2. When the geometric and texture features of the scanned object are not that rich, you can use the mixed alignment mode, which requires fewer markers to conduct the 3D scanning;
3. When the geometric and texture features of the scanned object are repeated or relatively fewer, such as large plain item, large curve item, or long and narrow item, you can use the markers scanning mode to ensure a smooth scanning experience, and its accuracy would be higher (up to 0.3 mm/m).

The shipment should be made within 3 working days after the contract is signed and full payment is received. The shipment may be delayed under special circumstances.

Please confirm with the sales manager about the specific delivery time.

1. iReal 2E 3D scanner and accessories are covered by a 13-month warranty period that begins on the day of delivery.
2. If an extended warranty is required for the host, the details of relevant fees are as follows: 2,500 yuan (300$) for a 1-year extension of the warranty and 6,500 yuan (900$) for a 2-year extension of the warranty.
3. We provide free repair service during the warranty when the defects or damage result from normal use (non-human damage), scanning software free updates and online training or support if necessary.
4. Besides, the Seller provides accessories sales and paid repair service that is out of warranty period or out of warranty range and assists in replacement and charge according to the agreed price for accessories of man-made damage.
5. This policy does not apply to conditions caused by humans or force majeures such as typhoons, floods, hailstones, earthquakes, etc.

The shipment should be made within 3 working days after the contract is signed and full payment is received. The shipment may be delayed under special circumstances. Please confirm with the sales manager about the specific delivery time.

Yes, you can do both. The iReal 2E 3D scanner adopts infrared VCSEL structured light technology with strong adaptability to the light environment. Whether it is in a light environment, dark environment, or under indoor direct lighting or outdoor direct sunlight, the 3D data acquisition can be carried out smoothly as well.

iReal 2E 3D scanner is 100% safe to human beings.

The speckle pattern emitter of iReal 2E uses infrared VCSEL, which is Class1 LASER (definition: the laser radiation level does not exceed the emission limit specified in 21 CFR Subchapter J Part 1040.10 Table I at any time during the operation of the laser. Operating power <0.4mW, it is a harmless and control-free laser). Infrared VCSEL, a low-energy light source device, has no biological hazard, will not cause damage to the human body or skin, and does not require other safety auxiliary equipment during use.

iReal 2E 3D scanner adopts infrared invisible light, which is completely eye-safe and user-friendly during the scanning process. iReal 2E is a low-energy-consumption device with three sets of cameras surrounded by fill flashes (LED cold light source). The flashes can be turned off when scanning the human body, and the light-free scanning mode avoids the flickering discomfort and realizes a true eye-safe scanning experience.

Yes, you can. iReal 2E uses a combined array of structured light technology, which has better adaptability for different materials. This type of light source innovatively solves the problem of other light sources (such as LED white light/blue light) may encounter when 3D scanning human hair.

1. iReal 2E 3D scanner can scan most hairstyles, such as thick and clustered hairstyles, which are easy to scan.
2. It is relatively difficult to scan fluffy, discrete and curly hair because the patterns will penetrate through the hair gap when the speckle patterns are projected onto the hair surface, resulting in the two black and white cameras being unable to simultaneously recognize the speckle patterns, which makes it impossible to calculate the point cloud data correctly. Thus, you may consider wetting your hair to make it more clustered to decrease the difficulties of 3D scanning.
3. 3D scanners can only get the rough data of human hair, which does not cover the details like hair strands. Therefore, post-processing work is required according to specific application scenarios. For example, if the scan data is used for 3D printing, the data needs to be modified; if the scan data is used for movie CG character modeling, the scan data of the hair is only for hairstyle reference, and the precise hair data needs to be further processed via third-party software, such as Zbrush, Blender, etc.

The scanning spray powder is used to effectively improve the scanning result and make the scanning experience smoother. Some scanned objects with certain features such as black and shining surfaces, highly-reflective surfaces, transparent surfaces, and mirror-like surfaces tend to be difficult to scan, by using scanning spray powder, the high-accuracy point cloud data could be obtained easier.

The iReal 3D scanner adopts infrared structured light technology, which has better adaptability for materials and environment, it can 3D scan most black objects. However, it needs some certain surface treatment (such as scanning spray powder) when scanning shining and black material or strongly reflective black material to ensure a smooth scanning process and accurate point cloud data.

1. Basic accuracy: up to 0.100 mm;
2. The highest alignment accuracy is 0.300 mm/m, the specific verification method: 3D scan the item with standard length (1m) in the marker alignment mode to obtain the deviation between the sphere center distance and the standard value (after multiple sets of tests), and the obtained alignment error value is called the accuracy.
3. Notes: it is suggested that with a higher requirement for accuracy, it is suggested to choose SCANTECH 3D’s industrial 3D laser scanner with better stability and precision. The highest accuracy of an industrial-grade 3D laser scanner can reach 0.02 mm+0.015 mm/m.
4. Notes for the three alignment modes without markers (feature alignment, texture alignment and mixed alignment): it has strong uncertainties for the alignment result based on geometric features and texture features, the scanning skills and the condition of the surface of the scanned object will affect the accuracy of the feature alignment and the texture alignment. Therefore, in feature alignment, texture alignment, or mixed alignment, there is no certain accuracy value of the alignment. The final result depends on real-life practice.

No. the iReal 3D scanner uses a Dongle for encryption. The scanning work can be done with the iReal 3D software and the plugged-in Dongle.

Plus, if customers just want to open the point cloud data (asc.) or the mesh data (stl., obj.), the Dongle is not a necessity for the software.

When the 3D scanner is not plugged in and connected, customers can still import the point cloud project files and then re-edit, generate point cloud data, mesh data and align two point cloud project files once the Dongle is plugged in.

When the 3D scanner is plugged in and connected, the scanning process can be continued based on the point cloud project file.