After-sales Service

Thank you for choosing our 3DeVOK/iReal 3D scanner! If you encounter technical problems during use, our technical team will provide you with professional and timely technical support.

Service Commitment

  • Quick Response: Our after-sales service team will contact you within 24 hours (not on holidays) to answer your questions or handle your needs in a timely manner.
  • Professional Technical Support: Whether it is equipment failure, equipment connection or related problems encountered during use, we can provide professional support to help you resume normal use as soon as possible.
  • Diversified Support Methods: We can provide you with equipment maintenance and operation guidance demonstrations through video conferencing, remote assistance, etc.
  • Product Performance Answers: Answer questions about product functions, performance and maintenance points to help you better use our 3D scanners.
  • One-Stop Service: Provide comprehensive after-sales services such as equipment maintenance and technical consultation.
  • Continuous Companionship: With 3DeVOK, there will be 1-2 free software upgrades every year to provide you with long-term services and support in the field of 3D digitization.

Below are some common questions and answers we have compiled. Please check and see if they can solve your problem.

 

FAQ

After-sales Service Contact Information:

Asia Pacific and Americas: astrid.chen@3d-scantech.com

Europe: julie.zhu@3d-scantech.com

The company’s after-sales department email (responsible for handling equipment failures and connection failures)

Email: support@3d-scantech.com

Telephone: 4008808059 ext. 2

Working Hours: Monday to Friday 9:00-18:00 (Beijing time), closed on holidays

Headquarter: SCANTECH (HANGZHOU) CO., LTD.

Address: Building 12, No.998, West Wenyi Road, Yuhang District, Hangzhou, Zhejiang Province, China

Branch Office (Germany): SCANTECH DIGITAL GmbH.

Adresse: Dieselstrasse 18, 70771 Leinfelden-Echterdingen, Echterdingen industrial park

Branch Office (USA): SCANTECH DIGITAL Inc.

Address: 611 Gateway Blvd. Suite # 120.South San Francisco, CA 94080

You can also contact us online through the online chat box in the lower right corner of 3devok.com.online chats

If you do not receive an immediate response, please leave your contact information and question details in the form below. We will respond and provide assistance as soon as possible. Thank you for your support and understanding of our after-sales service.

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