Service Commitment
Fast Response
Fast Response
Receive a response from our support team within 24 business hours.
Professional Technical Support
Professional Technical Support
Professional support for hardware issues, connectivity, software operation, and troubleshooting.
Flexible Support Options
Flexible Support Options
Get assistance via remote support, video meetings, and live product demonstrations.
Product Guidance
Product Guidance
Learn more about product features, performance, maintenance and practices to achieve optimal scanning results.
Comprehensive Support
Comprehensive Support
Access a full range of after-sales services, including equipment repair, technical consultation and product support.
Long-Term Partnership
Long-Term Partnership
Stay ahead with 1–2 complimentary software upgrades each year, along with ongoing support for your 3D digitization workflow.
FAQ
Browse our most frequently asked questions and answers to find quick solutions and helpful guidance.
Learn More
FAQ
Contact Information
User Guidance
User Guidance
Scanning techniques, workflow recommendations, and scan mode selection.
Email Support: iris.he@3d-scantech.com
Service Hours: Monday – Friday 9:00 AM – 6:00 PM
Troubleshooting & Repair
Troubleshooting & Repair
Connection issues, diagnostics, and repair services.
Email Support: support@3d-scantech.com
Phone: 400-8808-059 Ext. 2
Service Hours: Monday – Friday 9:00 AM – 6:00 PM
Service Address
Service Address
Product Repair Service
HQ: SCANTECH (HANGZHOU) Co., Ltd.
Department: 3DeVOK Business Unit
Address: Building 12, No.998, West Wenyi Road, Yuhang District, Hangzhou, Zhejiang Province, China
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