The first six steps of the standard calibration involve calibrating the laser lines. When the scanner is raised to a certain height, the laser lines on the edges may extend beyond the master plate, causing the laser lines to disconnect. To address this issue, the 4 expansion accessories is used as an accessory to ensure proper calibration.

The scanning distance of the 3DeVOK MT varies depending on the light source: it is 300mm for structured light and infrared laser, and 210mm for blue laser.

With marker point alignment, the maximum speed can reach 80 FPS. With hybrid alignment, it can reach up to 30 FPS. The higher the scanning frame rate, the more data features are captured in a single frame, making the alignment smoother and scanning speed faster.

Within the extrusion feature, first click and drag the yellow arrow on the top or bottom face to freely extrude the solid. While holding down the Ctrl key, move the cursor to the target plane you want to align with—the geometry will snap to it. The same method applies to both the top and bottom faces. Click OK to confirm and finish.

After geometric features have been extracted, you can quickly generate lines and arcs based on the sketch by holding down the Shift key and using a lasso selection.

For connecting two sketch segments at a corner, hold down the Ctrl key, then click and drag the left mouse button to create a lasso selection. Ensure the selection area encompasses the end points of both segments.

After the lasso selection, the lines will become connected. Repeating the lasso operation on this connection will convert the corner into a fillet. You can then set the value for the radius (R).

After setting the Radius (R) value, click "OK" to confirm and complete the operation.

Yes, you can continue scanning provided the object has not undergone any deformation. Simply left-click on "Real-time Scanning" within the "Data Processing" section of the left sidebar to switch to the scanning interface. Align the device with the object and click the start button on the touch screen to resume. The subsequent point cloud, mesh, and texture mapping will need to be processed after pausing the scan.

Launch 3DeVOK Studio, and click the "Settings" icon in the upper-right corner.

Click the "Settings" icon in the upper-right corner.

Click "License" > "Activate Online".

To ensure the stable operation of 3DeVOK Studio when using NVIDIA RTX 50 series graphics cards and avoid compatibility issues, software crashes, or failures such as no data during real-time laser scanning, please follow the instructions below before starting scanning tasks. The operational guidelines are as follows:

Display Settings

• Right-click anywhere on the desktop to open the options.
• Click to enter: Display Settings.

After importing the mesh file (e.g., STL) or wrapping it within the software, click the "Coordinate Alignment" function in the toolbar. Drag and rotate the model until it is properly oriented in the view, then click the "Apply" button on the left to finish the alignment. At this point, the coordinates in the lower-right corner will change, indicating a successful alignment, as shown in the figure.

This occurs due to insufficient graphics memory on the computer. Low graphics memory can cause issues with real-time rendering during scanning, but data is actually being generated throughout the process.

It is recommended to have a graphics memory of 4GB or more and a system memory (RAM) of 32GB or above. If either of these specifications is not met, the above problem may occur.

• Right-click the "3DeVOK Studio" icon and select "Open file location".
• Find and open the "KSET" folder.
• Inside, find the file "DeviceSet.DST". Right-click it and open with Notepad.
• You will see two serial numbers: the first line is for the device, the second is for the master plate. Change the second line to the new master plate's serial number.

   

• Locate the storage case corresponding to the serial number of the master plate to be used, and retrieve the USB drive inside.
• Open the "KSET" folder on the USB drive.Copy the ".bdb" file from this folder to the "KSET" folder in the software's installation directory. (Right-click on the "3DeVOK Studio" desktop shortcut and select "Open file location" to access the installation directory directly)

The dual black-and-white cameras are mounted at a specific angle to each other, and the optimal scanning angle occurs when both cameras can detect the target object at near-vertical incidence angles. Point B yields the highest point cloud density, while points A and C produce the sparsest data. For challenging areas or dead zones, the scanner can be re-positioned to ensure simultaneous object visibility by both cameras.

For optimal scanning results, maintain a working distance between 200mm and 400mm to achieve the highest point cloud quality and finest detail resolution.

- Optimal scanning distance of Infrared Structured Light Scan: 300 mm

- Optimal scanning distance of Infrared Laser: 300 mm

- Optimal scanning distance of Blue Laser: 210 mm

Select Infrared Laser and Marker Mode in scanning mode, and enable Color. When the option is turned on, the maximum scanning frame rate will drop from 70 FPS to 30 FPS.

For objects with limited geometric features and uniform coloration (e.g., car doors), markers must be applied to featureless areas (e.g., flat surfaces) to facilitate scanning and alignment.

Note: To scan objects using markers with hybrid alignment, enable the Laser Fill Light in Scan Mode > Settings > Switch

This advanced mode enables simultaneous recognition of:

• Geometric features (surface contours/edges)
• Texture features (natural patterns)
• Markers (when applied)

The hybrid alignment mode improves scanning performance through:

• Enhanced alignment accuracy 
• Reduced marker dependency (enabling scans with: Zero markers for textured objects and 3-5 markers for low-feature surfaces)

• Visibility & User Experience:
  Infrared lasers operate in the non-visible spectrum, while blue light is visible. This makes infrared scanning more user-friendly (e.g., no glare or visual disturbance).
• Material Adaptability:
  Blue light is prone to absorption by red/yellow objects, rendering it unsuitable for scanning such surfaces. Infrared exhibits superior penetration and reflection consistency across colors.
• Detail Resolution:
  Blue light achieves marginally higher detail accuracy, making it ideal for high-precision applications.
• Scanning Speed:
  With a higher laser line density (34 beams vs. 22 beams), blue light enables faster scanning compared to infrared.

For objects scanned with 3DeVOK MT/MQ, the primary classifications and suggested scanning modes are listed below:

• Matte/textured/multi-colored objects: Laser Scan - Hybrid Alignment / Infrared Structured Light Scan
• Large-scale objects (>30cm): Infrared Structured Light Scan / Marker Alignment
• Human: Human Mode / Lightless Scan
• Glossy black/reflective/detailed components: Laser Scan - Marker Alignment
• Small parts（5-10cm）:  Laser Scan - Marker Alignment

After scanning the markers, click Finish in the software or long press the button on the touchscreen and wait for the green progress circle to complete one full rotation. Release your finger when it turns into a green √ (as shown in the image on the right) to finish scanning markers. Then click “Start” to scan the object.

• Marker placement: When sticking markers, each marker should be positioned more than 3mm away from the edges or features to ensure the hole-filling algorithm works properly. Otherwise, the marker area may not be filled correctly, affecting the quality of the edge data.
• Distance between markers: The distance between any two points should not exceed 10-12 cm, with 6-8 cm being recommended.
• Marker position: Markers should be stuck on a flat surface instead of a corner or a bend.

It is caused by an excessive temperature difference between device calibration and the actual scanning environment. If the temperature difference exceeds 8°C, recalibration is required.

The Type-C port has a front and back. The front side has a raised area at the rear, while the back side has a rectangular indentation in the center, as shown in the image:

A KSET file is a key configuration file for scanners, used to record and configure internal working parameters. It also serves as an authorization credential for activating compatible software and hardware devices.

You can repair one side of the UV split line first, then the other. After handling the UV boundaries, use the color blending function in Photoshop to create color transitions along the edges and eliminate seams. Alternatively, you can start with a full edit in Photoshop, and if issues persist, use Blender for additional touch-ups (please note: Blender's texture editing tools only offer a stamping feature and may run with noticeable lag).

1. Online Activation (Recommended)

- Ensure your computer is connected to the internet and the device is connected via cable.  

- Open the software, navigate to *Configuration → Device Authorization → Online Activation**.  

- Restart the software after activation to begin using it.  

2. Offline Activation (For unstable network or no internet access)

If online activation fails, follow these steps:  

- Contact your sales to get the .RGF license file. Please check the file name and delete an redundant date suffixes, keeping only the serial numbers(SK**********).

- Connect the device, open the software, and go to"Configuration" "License".

- Select Activate Offline and import the.RGF file.

- Click "Yes" when prompted, then restart the software to update data.

• First, check if the computer meets the requirements of NVIDIA dedicated graphics card

Task Manager - Performance -GPU (Generally, dedicated graphics cards are GPU1, so check GPU1 first. If there is no GPU1, then look at GPU0).

• If there is no NVIDIA dedicated graphics card, the computer configuration needs to be changed. The recommended configuration is as follows:

Under the condition of having a NVIDIA independent graphics card that meets the requirements, the reasons for the absence of the dll file are as follows:

① The driver was not installed or updated correctly. ② The operating system files were damaged. ③ The system files were lost due to virus or malicious software attacks. ④ The user manually or through certain cleaning software mistakenly deleted the key system files.

The nvml.dll file needs to be installed manually or imported.

For hybrid alignment:

Causes:

• Scanner moved too quickly, resulting in insufficient feature overlap between frames
• Improper scanning distance (too close/far), causing feature recognition failure by the cameras

Solutions:

• Return to a previously scanned area while maintaining the optimal scanning distance
• Pause for 2 seconds to allow the scanner to recognize features and re-establish alignment

Note:

• Begin with feature-rich areas for the first frame to establish a strong reference.
• Pause scanning if alignment fails for >5 seconds, reposition the scanner to previously captured areas with clear features and resume scanning.

For marker mode:

Causes: Insufficient markers / Marker degradation / Overly regular marker arrangement

Solutions:

• Add several markers in sparse areas and continue scanning, though with reduced positional accuracy. For better results, initiate a new scan with properly distributed markers.
• Remove worn-out markers with alcohol swabs, and replace with new ones.
• Rearrange the existing markers to avoid overly regular placement

The method and steps for calibrating white balance are as follows:

• Take out the gray card from the case and position it face-up on a light-color surface;
• Select the "White Balance Calibration " function on the left, and process the calibration following the on-screen instructions, as shown in Figure 6-3.
• Align the scanner perpendicularly to the gray card surface, adjust the distance until the position indicator enters the yellow target frame on the user interface.
• Maintain a vertical standoff distance of 300 mm between the scanner and the gray card.

- Import the model: Import the colored OBJ model into the software and select it in the interface.

- Start simplification: Click the "Mesh" menu in the toolbar and select the "Simplify" function.

- Set parameters: Adjust the simplification ratio as needed, then confirm by clicking "OK."

- Save the result: After simplification is complete, the system will automatically generate a new model data. Select this data and click "Save" to export the simplified colored OBJ file.

- Mode Principle: This mode uses an infrared speckle light source and combines feature points with marker points to achieve stitching, effectively improving scanning stability in environments with insufficient features.

- Stitching Requirements: The scanner must recognize at least 1 marker point in each frame to maintain normal stitching. If stitching is lost, the scanner needs to see at least 2 marker points simultaneously to relocate and restore stitching.

- Marker Placement: Avoid placing two marker points on flat, featureless areas at the same time. It is recommended to place at least one marker point on a feature with distinct curvature or corners.

- Example Application: Infant Head Scanning

This mode is particularly suitable for scanning moving subjects, such as infant heads. Using assisted marker points can effectively counteract stitching loss caused by head movements, making the scanning process smoother. It is also recommended to enable the "Small Scanning Area" mode to limit the scanning range to the head area, avoiding capturing movements below the neck and further ensuring data quality.

ClassⅠ Lasers are classified as inherently safe. Direct beam viewing, including with the use of optical aids, will not result in injury. Safety is achieved through engineering design and protective housing (for instance, a high-power laser source is fully contained, allowing only non-hazardous radiation leakage).

ClassⅡ Lasers are classified as conditionally safe. Their safety is dependent upon the natural aversive response (blink reflex) of the eye. While an inadvertent exposure is within safe limits, deliberate fixation on the beam presents a risk of retinal damage.

- Open CloudCompare and import your ASC file by either dragging it in or going to 【File】> 【Open】.

- In the pop-up "ASCII file import" dialog, you need to manually assign the color channels.

- Set columns 7, 8, and 9 as follows:

Column 7 → Red (float 0-1)

Column 8 → Green (float 0-1)

Column 9 → Blue (float 0-1)

- Click 【OK】 or 【Apply】 to import the colored point cloud.

To assist in troubleshooting, please follow the steps below to locate and provide the necessary log or crash files.

- Locate the Software Directory

- Right-click on the software's desktop icon and select "Open file location".Find the Log Files

In the opened folder, look for a folder named "Log" or "Logs". Please send the entire folder to the corresponding sales or technical support contact.

- Handle Crash Issues: If the software has crashed, look for a "Crash File" folder in the same software directory. Check inside for any files with the .dmp extension. If present, please provide these files as well.

 Yes, it supports hybrid alignment for crossed lines, parallel lines and single lines. You can also switch freely during scanning to adapt to different scanning scenarios.

 It adds a single-line scanning mode for better acquisition results in hard-to-scan areas such as deep holes and dead corners. It is upgraded with 7 blue parallel laser lines, achieving the resolution of 0.05mm, with an overall improvement in high-precision detail scanning capability.

The optimal scanning distances for each light source of MT Gen2 are as follows: blue crossed lines 250～300mm, blue parallel lines 210～260mm, blue single line 250～300mm, and infrared structured light 250～400mm. Scanning within this range delivers the best detail and accuracy.

This issue is typically caused by the surface material or color of the scanned object. Black, dark-colored, or highly reflective objects (such as metal or mirrors) absorb or reflect the laser abnormally, causing the laser lines to appear weak or difficult for the camera to recognize, thus preventing point cloud generation.

Solutions:

Increase laser brightness: Appropriately raise the laser intensity or gain in the software to enhance the visibility of the laser lines.

Use a developing agent (scanning spray): Evenly spray a developing agent (such as matte developing spray, talcum powder, or dedicated scanning spray) onto the object's surface. This will significantly improve laser reflection. Be careful not to apply too thick a coating, as it may obscure fine details.

If the above methods do not work, check whether the scanning environment has strong ambient light interference (e.g., sunlight, intense lighting). Try scanning in a darker environment.

Note: The developing agent is a temporary coating. After scanning, it can usually be removed with a soft cloth or water (refer to the product instructions for details).

You may choose one of the following two options depending on the data condition:

Option 1: Retract Frame (suitable for minor layering errors discovered during real-time scanning)

In the scanning interface, click the "Retract Frame" button, select the number of frames to retract, and undo the current frame data that caused the layering error.

Note: The retraction operation is irreversible. Retracted data cannot be restored. Please confirm that the frame data is no longer needed before proceeding.

Option 2: Point Cloud Pre-Processing Repair (suitable for overall repair after scanning is completed)

Click the "Finish Scan" button in the interface to end the current scan, then locate the "Optimize Floating Layering" function. Adjust the "Repair Extent" parameter (higher values provide stronger repair but may alter local details), and the software will automatically repair the layering error.

Suggestion: If the layering error is small and you are still scanning, prefer Option 1. If the layering error has formed a large area or the scan has already ended, use Option 2. If layering errors occur frequently, please check device calibration, environmental vibration, or hardware connections.

 Please follow the steps below to troubleshoot:

Open Task Manager (shortcut: Ctrl + Shift + Esc), go to the "Performance" tab, and check whether the GPU memory usage is close to or has reached 100%.

If GPU memory usage is too high, close other GPU-intensive programs (such as large games, design software, video players, etc.), then retry scanning.

If the issue persists after closing unrelated programs, the current computer's hardware performance (especially GPU memory) may be insufficient. It is recommended to use a computer with higher specifications or upgrade the graphics card.

For further assistance, please contact 3DeVOK technical support with your specific hardware configuration information.

After scanning, you can save scan project files, point cloud project files, and mesh project files for data archiving to prevent data loss and facilitate further processing later.

Saving a scan project file allows you to recalculate starting from the real-time scanning stage; saving a point cloud project file enables you to regenerate the mesh from the point cloud stage; saving a mesh project file lets you reapply texture directly from the mesh stage.

 It is most likely due to a loose power connection. Please check if the two power interfaces marked in the figure are securely connected. If there is a lanyard, lift the lanyard upward, then firmly insert the cable, tighten the screws, and ensure that both ends of the cable are not loose. Then try powering on again.

Find the "Texturing Mesh" module in the lower process bar and click "Apply".

Check the **SeamEditor ** option in the texture settings panel to preserve the previous editing results.

You can run the tool CUDA-Z to detect the CUDA version of your graphics card.

The minimum CUDA version required by the software is 7.5. As long as the detected version is ≥7.5, you can use it normally.

This error usually occurs because Kernel-mode Hardware-enforced Stack Protection or Reputation-based protection is enabled on your computer, causing the system to block or misjudge the program files.

Solution:

-Open Windows Security.

-Disable the following settings:

-Firewall & network protection

-App & browser control (including Reputation-based protection, Kernel isolation, and related security options)

-Restart the software after disabling “Smart App Control”

Select the model, go to the "Viewport Shading" menu, find the "Object Color" option, and set it to "Texture" to display the textures.

Currently, it does not support.

 In the 3DeVOK Studio software，Click the plus sign on the right side of the general mode - Object - open Black or Reflective - return to the Scan Mode interface and select”Black or Reflective” .

 In the 3DeVOK Studio software，On the top right corner of the software, click the "Configuration" icon - Preferences - Language

1.Insufficient tracking features
When the surface of the object is too smooth, contains many repetitive structures, or lacks distinct features, the system may be unable to stably recognize its current position, resulting in tracking lost.

Recommended Actions:

①Improve tracking features ②Add markers or texture stickers
③Adjust the scanning angle to increase feature overlap
④Adjust the scanning parameters

2.Discontinuous scanning path
If the scanner is moved too quickly, changes direction abruptly, or lacks sufficient overlap between scanned areas, the software may fail to properly align and stitch the data.

Recommended Actions:

①Maintain a steady and consistent movement speed

②Ensure sufficient overlap between adjacent scanning areas

③Avoid rapid, jump-like scanning movements

3.Surface material impact
Highly reflective, transparent, or dark materials may cause missing data or noise.

Recommended Actions:

①Apply a removable scanning spray ②Adjust laser brightness parameters

③Adjust the scanning parameters

4.Environmental interference
Strong ambient light, vibration, or improper device calibration may all affect scanning stability.

Recommended Actions:

①Avoid strong direct light ②Maintain a stable scanning environment

③Perform regular device calibration

Virtual Memory is a mechanism in which the operating system allocates a portion of the hard drive or SSD storage space to temporarily store memory data when the physical memory (RAM) is insufficient.

Its core function is to extend the system’s available memory capacity and prevent program errors or system crashes caused by insufficient physical memory.

When running programs consume more memory than the available physical RAM, the system transfers temporarily inactive memory data to a paging file, thereby freeing up RAM for currently active tasks.

It is important to note that increasing virtual memory does not improve computing speed, nor can it replace adding physical memory.

If the system frequently relies on virtual memory, it usually indicates that the physical memory is close to or has reached its limit. In such cases, disk read/write activity will increase, and overall performance may decline.

If performance bottlenecks persist over time, upgrading the physical memory capacity is strongly recommended.

The Airgo is recommended to be used with the officially suggested WIFI network card and router.
The recommended WIFI network card is the TP-Link Archer T3U, and the recommended router is the GL.iNet GL-MT3000.

If the above models are not available in your region, the selection of an alternative WIFI network card should primarily be based on driver-supported chips.
For example, chips such as RTL8812AU, RTL8822BU, and MT7921AU are compatible and can be used.

The mandatory requirement for replacing the router is that its transmission speed must be above 40 MB/s.
A gigabit router is recommended for better performance, but it is not a strict requirement.

Note: If users replace the WIFI network card and router on their own, the stability of data transmission cannot be guaranteed.

In the toolbar at the bottom of the software interface, the "Mesh Processing" button has the "Select Through Mesh" mode enabled by default. In this mode, box selection selects all mesh along the line of sight, including the back of the model. If you need to select only the mesh visible in the current view, please click the "Mesh Processing" button and switch the mode to "Select Visible Mesh". Taking the processing of hand dorsum data as an example, the actual effects of the two selection modes are shown in the figure.

The "One-Click Edit" function button is located in the "Data Processing" module of the top toolbar. After scanning, click the "One-Click Edit" button and apply it to start one-click automated data generation, which includes point cloud processing, mesh generation, and texturing (if applicable).

Locate the "Settings" button at the top of the software, click the drop-down menu, and enter the "Settings" page.

In the settings, turn off the "Preview" function.

Handheld 3D scanners are more flexible and are ideal for scanning complex or large objects, while desktop 3D scanners are more stable and better suited for small objects that require high-precision scanning.

Handheld 3D scanners, such as the 3DeVOK MT and MQ, are operated by the user holding the device during scanning. They offer high flexibility and are especially suitable for complex parts and on-site scanning scenarios where the object cannot be moved. They are widely used in artistic design, reverse engineering, 3D measurement, 3D visualization and display, 3D printing, scientific research, and education, etc.

Desktop 3D scanners use a fixed scanning system combined with an automatic turntable to complete the scanning process. They provide higher stability and are more suitable for high-accuracy scanning of small and precise parts. They are commonly used for quality inspection, product design, and artwork modeling, etc.

The MT offers three different light source modes: Blue Laser, Infrared Laser, and Infrared Structured Light . Each mode supports  different adjustable resolution.

Blue Laser: 0.05–5 mm (adjustable in 0.05 mm increments)

Infrared Laser: 0.1–5 mm (adjustable in 0.1 mm increments)

Infrared Structured Light: 0.1–5 mm (adjustable in 0.1 mm increments)

Different resolution settings will affect the level of detail in the final 3D model.
Generally speaking, a resolution of 0.2–0.3 mm is sufficient to capture enough detail for most applications. The smaller the resolution, the finer the details, but the point cloud processing time will also be longer.

The MT offers three different light source modes: Blue Laser, Infrared Laser, and Infrared Structured Light.
Each mode has a different point cloud acquisition speed:

• Blue Laser: up to 3,300,000 points/sec
• Infrared Laser: up to 2,450,000 points/sec
• Infrared VCSEL Structured Light: up to 4,500,000 points/sec

The actual scanning time depends on the object size, selected light source mode, point spacing, scanning frame rate, and other settings.

Typical scanning time examples:

Scanning a human torso (spine area): approx. 1 minute
(Light source: Infrared Structured Light; Alignment : Geometry; Resolution: 1.0)

Scanning an artwork (20–30 cm): approx. 2 minutes
(Light source: Blue Laser; Alignment : Texture + Geometry; Resolution: 0.7)

Yes, they can be used for printing, but you need to ensure the model is a closed, defect-free mesh.

For example, in Bambu Studio, follow these steps:

Click "File" in the top right corner → "Import," and select the corresponding OBJ file.

If the model has holes or defects after importing, use the 3DeVOK Studio software or Geomagic Wrap "Repair" and "Fill Holes" functions to fix the mesh, ensuring it is ready for printing. Consider support structures, printer size, material, and other limitations as well.

 This is usually because the original mesh model is not fully closed (it contains holes or gaps). The "Smart Surface" function generates surfaces based on the mesh topology, and if the mesh has defects, the generated surface will also be incomplete.

Recommended Action: Before using "Smart Surface," use functions like "Fill Holes" or "Mesh Repair" to ensure the mesh is fully closed, which will avoid this issue.

This will quickly reposition the object to the center of the view and adjust it to fit the display.

Aligning corresponding points: The grid needs to be in the same viewport as the photo image. Use the ALT key to zoom in on a local area. Select corresponding points with the left mouse button. Press the space bar to switch between the grid and the photo. When there are at least 6 pairs of corresponding points, click {Align} - corresponding points alignment.

For battery extension, this device is compatible with 21700 lithium batteries.

The device uses a Category 6 (Cat 6) Ethernet cable. For optimal performance, we recommend replacing it with an equivalent Cat 6 cable.

A:New devices are equipped with a transparent protective film on the lens surface. Please remove this film before use.

If issues persist after film removal, please contact technical support for further assistance.

 It is not recommended to use damaged or stained markers. Any alteration to their shape or contrast can interfere with software recognition (e.g., in 3DeVOK Studio), potentially causing misalignment, failed marker detection, or errors in the final scan data.

Recommended Actions:

Best Practices:

Replace Promptly: If markers are visibly damaged or dirty, replace them with new, undamaged ones.

Store Carefully: Keep markers clean and properly stored before and after use to avoid contamination.

Apply Properly: Ensure markers lie flat without wrinkles or glare to maximize recognition accuracy

Size Selection Criteria:

Core Principle: The diameter of the turntable should be significantly larger than the bottom size of the object being measured.

General Recommendations:

Small objects (e.g., parts, crafts): Recommended turntable diameter of 20-30 cm.

Medium objects (e.g., shoe boxes, helmets): Recommended turntable diameter of 40-60 cm.

For scanning large objects, consider a custom or professional large turntable.

Purchase Suggestions: When selecting a turntable, prioritize the product's load-bearing capacity and smooth rotation to ensure stability and smooth operation during scanning.

Reason:

The device has not been connected, and the necessary KSET configuration file is missing.

Solution:

01.If there is a device available, simply connect the device, and the software will automatically activate and generate the configuration file.

02.If no device is available, you will need to manually import the KSET configuration file.

Follow these steps:

Copy the "KSET" folder from a USB drive / EPJ folder.

Right-click on the 3DeVOK Studio shortcut and select "Open file location."

Go to the software's root directory (D:\3DeVOK Studio\3DeVOK Studio).

Paste the "KSET" folder and ensure it contains the necessary configuration files

Restart the software, and you should be able to import the EPJ file successfully.

With the standard Nitecore NL2160 6000mAh batteries, two batteries provide approximately 2 hours of continuous operation.

Accuracy refers to how close a measurement is to the true value, affecting the overall dimensional correctness of the model.

Detail (or fineness/resolution) describes the scanner’s ability to capture and distinguish small features on an object’s surface, reflecting the level of intricacy in the model.

A scan with high detail can clearly show fine surface textures, scratches, and other small features.

• Higher detail/resolution → higher scanning resolution used.
• Higher accuracy → measurements are closer to the true dimensions.

Before starting the scan, go to "Scan Mode" > "More" > "Common" and enable the "Auto Background Plane" feature.

Before starting the scan, position the scanner at a 45-degree angle toward the object, ensuring it simultaneously captures both the object and the desktop surface. This allows the first frame to recognize both the object and the plane, facilitating automatic plane identification by the scanner.

Memory: determines the computer's ability to run the scanner and process data. If insufficient, scanning fails: so expanding the virtual memory is necessary. Usage above 80% may cause software crashes: the project should be saved immediately.

Disk Space: defines data storage capacity. While it affects file saving, it is unrelated to operational speed.

Video Memory: governs real-time rendering and computing performance. If insufficient, issues such as display abnormalities, data loss, or crashes may arise. If usage exceeds 80%, the project should be saved immediately.

①Pause scanning and add markers to sparse areas.

②In the software, enable "Add Mark Points" under "Scan Mode" > "More" > "Common" before resuming.

*Note: New markers aid real-time alignment only and do not affect accuracy calculations. For precision, ensure sufficient markers are attached before scanning.

If the scanner cannot recognize 3mm markers, it is usually because the option has not been enabled. Please follow these steps:  

- Click to enter the “More” settings menu in the software.  

- Under “Marker”setting, check whether “3mm Markers” is enabled.  

- If it is not enabled: Exit the settings, create a new scanning project, enable “3mm Markers” in the project settings, and then start scanning.  

- If it is already enabled but still not recognized: Ensure that the markers are firmly attached, the surface is clean and non-reflective, and retry under good lighting conditions.

When opening the ASC file with a text editor (e.g., Notepad), you can read three types of core data of the point cloud: three-dimensional spatial coordinates (x, y, z), normal vector parameters (i, j, k), and normalized color information (r, g, b).

The scan preview mode is a real-time calibration step before scanning begins. After clicking “Start Scan” for the first time, the software enters this mode. The interface displays a live view and distance bar, allowing you to adjust to the optimal scanning distance based on the device type (Infrared: 300–400 mm; Blue Light: 210–300 mm). Once the distance is properly adjusted, click “Start Scan” again to exit the preview mode and begin recording 3D data. This feature is enabled by default and effectively improves the success rate of initial scans, which can be disabled in the settings menu.

1. Potential Marker Interference: 

The presence of extraneous marker points near the calibration board or its accessories can cause potential interference, which may stall the calibration process. Please remove any unrelated marker points from the vicinity.

2. Incorrect Board Orientation & Cluttered Environment:

Ensure the calibration board is positioned in the correct orientation as indicated by the software. An incorrectly oriented board can cause calibration to stall.

Keep the area around the calibration board and its accessories clean and free of cluttered objects.

3. The serial number of the calibration board does not match that of the scanner. For instructions on replacing the calibration board, please refer to the FAQ: How to calibrate the 3DeVOK scanner with a non-matching master plate?