• Marker placement: When sticking markers, each marker should be positioned more than 3mm away from the edges or features to ensure the hole-filling algorithm works properly. Otherwise, the marker area may not be filled correctly, affecting the quality of the edge data.
• Distance between markers: The distance between any two points should not exceed 10-12 cm, with 6-8 cm being recommended.
• Marker position: Markers should be stuck on a flat surface instead of a corner or a bend.

It is caused by an excessive temperature difference between device calibration and the actual scanning environment. If the temperature difference exceeds 8°C, recalibration is required.

For hybrid alignment:

Causes:

• Scanner moved too quickly, resulting in insufficient feature overlap between frames
• Improper scanning distance (too close/far), causing feature recognition failure by the cameras

Solutions:

• Return to a previously scanned area while maintaining the optimal scanning distance
• Pause for 2 seconds to allow the scanner to recognize features and re-establish alignment

Note:

• Begin with feature-rich areas for the first frame to establish a strong reference.
• Pause scanning if alignment fails for >5 seconds, reposition the scanner to previously captured areas with clear features and resume scanning.

For marker mode:

Causes: Insufficient markers / Marker degradation / Overly regular marker arrangement

Solutions:

• Add several markers in sparse areas and continue scanning, though with reduced positional accuracy. For better results, initiate a new scan with properly distributed markers.
• Remove worn-out markers with alcohol swabs, and replace with new ones.
• Rearrange the existing markers to avoid overly regular placement

Accuracy refers to how close a measurement is to the true value, affecting the overall dimensional correctness of the model.

Detail (or fineness/resolution) describes the scanner’s ability to capture and distinguish small features on an object’s surface, reflecting the level of intricacy in the model.

A scan with high detail can clearly show fine surface textures, scratches, and other small features.

• Higher detail/resolution → higher scanning resolution used.
• Higher accuracy → measurements are closer to the true dimensions.

Before starting the scan, go to "Scan Mode" > "More" > "Common" and enable the "Auto Background Plane" feature.

Before starting the scan, position the scanner at a 45-degree angle toward the object, ensuring it simultaneously captures both the object and the desktop surface. This allows the first frame to recognize both the object and the plane, facilitating automatic plane identification by the scanner.